When looking for a company to source merchandise from, it is important to do your research, know as much as you can about the business and how they operate, and be aware ahead of time of all purchasing procedures they employ.
The following checklist contains a sample of questions to ask when researching new suppliers. Make a phone call or send them an email asking them the following, and then review the answers you get from all your prospective suppliers to select the one(s) you prefer.
1) Please describe the condition of the goods I have expressed interest in
2) Do you broker the merchandise or is it warehoused in your own facility?
3) Can I visit your facility/warehouse to visually inspect the products?
4) Can you please give me a few customer references with phone numbers?
5) Do you have a refund policy? If so, what is it?
6) Do you have a return policy? If so, what is it?
7) What is your physical address? (it’s always a good idea to run the address through Google to make sure it is an actual warehouse location, if you want to know whether they warehouse their own goods or if you are dealing with a broker operating out of his/her house or apartment)
Other steps you can take to ensure you are dealing with a reputable business:
1) Verify them on the Better Business Bureau website
2) Check www.ripoffreport.com for any buyer complaints. Ripoffreport.com also allows companies to respond to complaints. Take those into consideration as well. It is impossible to please every customer but if a company demonstrates that an effort was made to fix an unsatisfactory situation, this should tell you something about the way they work.
3) Check industry forums for complaints or testimonials
Inspired by “Wholesale Liquidations Exposed” 2010 Edition